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In order to effectively understand and address customer grievances, the Company shall open multiple channels of communication. These modes will be adequately displayed on notice board of the Branch.

Designated officer as may be identified by senior management in each of its branch offices as Nodal officer (NO). His details are as follows:

Name : Ms. Bhawna Sharma 
Mobile No. : 7428085370
Email ID : info@shubhsurya.com

If any customer is not satisfied with the resolution provided by the Nodal officer at the branch office, then escalation can be made to the Grievance Redressal Officer (GRO). His details are as follows:

Name : Sh. Ravijeet Sehrawat(Chief Operating Officer)
Mobile No.: 9811123200
Email ID : ravijeet@shubhsurya.com

If any customer is not satisfied with the resolution provided by the Grievance Redressal officer at the branch office, then escalation can be made to the NBFC Ombudsman at the below mentioned address:

C/o Reserve Bank of India
Sansad Marg, New Delhi – 110001
STD Code : 011
Telephone No. 23724856
Fax No. 23725218-19
Email : cms.nbfconewdelhi@rbi.org.in

The NO shall be responsible, inter alia, for representing the covered NBFC before the Ombudsman and the Appellate Authority under the Scheme. The NO appointed at the Head Office of the NBFC shall be responsible for coordinating and liaising with the Customer Education and Protection Department (CEPD), RBI, Central Office.